A key ambition for La Presse is fostering deep reader loyalty and maintaining a dialogue with readers. Having previously Scribble Live for live blogging, La Presse now uses Live Center to facilitate real-time interaction and engagement when reporting on live events outside of their website.
“We don’t simply want to tell readers facts about what is happening. We want to nurture a conversation with them and explain to them why this story is important and how it affects them. We do this in several ways across all of our platforms, and Live Center serves as our most direct communication channel with our readers,” explains François Guy, VP of Technology at La Presse.
We discuss the newspaper’s digital-only strategy and how La Presse maintains an agile team. Jean-Marc de Jonghe also shares how high reader engagement is prioritized and emphasizes the irreplaceable value of human-driven storytelling.
La Presse leveraged Q&A functionalities to encourage participation and moderate comments smoothly. Read up on tips for moderation and recommendations to organize live Q&A events.